At Shoe Style Sales, we want you to be completely satisfied with your premium island-inspired footwear. If you’re not happy with your purchase, we’re happy to help with returns or exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, in its original condition, and in the original packaging
  • You must initiate your return within 15 days of receiving the item
  • The item must not show signs of wear or damage

Please note: For hygiene reasons, we cannot accept returns or exchanges on slippers that have been worn or removed from their original packaging. All slipper sales are final unless the product is defective.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your return – Securely package the item(s) in the original packaging with the RMA number clearly visible on the outside of the package.
  4. Ship your return – Send the package to our returns center at:
    Shoe Style Sales Returns
    1701 18th Avenue South
    Nashville, TN 37212
    USA
  5. Wait for processing – Once we receive your return, we’ll process it within 3-5 business days.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Shoe Style Sales Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Size: [Size]
  • Color: [Color]
  • Reason for return/exchange: [Please specify]
  • For exchanges: Desired replacement item/size/color

Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all requirements.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 10 business days. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Important: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Exchanges

If you need to exchange an item for a different size or style:

  1. Follow the return process above
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement item details
  3. We’ll ship your replacement as soon as we process your return

Note: Exchanges are subject to product availability. If your desired replacement is not available, we’ll issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the United States (excluding some Asian and remote regions):

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees and duties are non-refundable

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected] or call us at

+000 000 000
.

We appreciate your business and want to ensure you’re completely satisfied with your Shoe Style Sales experience!