At Shoe Style Sales, we’re committed to bringing you premium island-inspired footwear with exceptional service. Whether you’re looking for stylish boots, comfortable sandals, or cozy slippers, we want your shopping experience to be as breezy as a tropical getaway.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery time: 10-15 business days after shipping

Free Shipping (for orders over $50)
• Carrier: EMS
• Delivery time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love your Shoe Style Sales footwear as much as we do! If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Important Exception:

For hygiene reasons, we cannot accept returns or exchanges on slippers that have been worn or removed from their original packaging. All slipper sales are final unless the product is defective.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Return must be initiated within 15 days of delivery
  • No signs of wear or damage

How to Return an Item

Follow these simple steps:

  1. Contact us at [email protected] within 15 days with your order details
  2. Wait for approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number if approved
  3. Package your return – Securely repackage the item with the RMA number clearly visible
  4. Ship your return to:
    Shoe Style Sales Returns
    1701 18th Avenue South
    Nashville, TN 37212 USA
  5. Wait for processing – We’ll process your return within 3-5 business days of receipt

Refund Information

Once we receive and inspect your return:

  • You’ll receive email notification of receipt
  • We’ll notify you of approval or rejection
  • If approved, refund will be processed to your original payment method within 10 business days
  • Original shipping fees are non-refundable

Exchange Process

Need a different size or style?

  1. Follow the return process above
  2. Clearly indicate you want an exchange and specify replacement details
  3. We’ll cover shipping for your replacement item

Note: Exchanges depend on product availability. If your preferred item is unavailable, we’ll issue a refund instead.

Damaged or Defective Items

If you receive a damaged product:

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange replacement or refund and cover all shipping costs

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • We recommend using trackable shipping
  • Customs fees and duties are non-refundable

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

Thank you for choosing Shoe Style Sales – where island inspiration meets everyday comfort!